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Terms of Services

Learn about the current policies and agreements for which you can buy

Policies and Agreements Changes

If our policies and agreements changes in any way, we will place an updated version on this page. Regularly reviewing this page ensures that you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties.

Purpose of the Agreement
Protection and disclosure of personal information and information obtained for services you request during your visit to this website are subject to the conditions stipulated in this "Privacy Policy". You hereby accept the conditions stipulated in this "Privacy Policy" by visiting this website and requesting to use services offered through this website.

Disclosure and Protection of Information
dtstransfer.com requests your personal information (name, surname, age, e-mail, telephone etc.) in order to provide customers better service.

Statistical data that may be obtained from such personal information (browser type, geographical location, age, sex etc.) is used within dtstransfer.com in the process of periodical campaigns, e-bulletin works, developing special promotional activities related to customer profiles and customer "classification" in terms of non-delivery of unwanted e-mails.

dtstransfer.com does not share the information obtained through the membership forms, with third parties, use or sell it for trading and non-operating purposes without the knowledge of or authorization by the member.

dtstransfer.com analyzes and interprets the visitor movements and preferences that it monitors during the usage of the website excluding the personal information requested in e-mail addresses and membership forms. Such statistical data which does not consist of personal information is used in order to offer guests a more effective and special booking experience.

Customer information may be disclosed should it be requested by official authorities and in cases where such disclosure to official authorities is mandatory as per the compulsory provisions of current legislations.

All information submitted into the system can only be accessed and changed by the customer. No other person can access and change this information.

Due to the nature of the internet, information may circulate and be accessed by unauthorized third parties despite all reasonable security measures. dtstransfer.com does not accept any liability for such unauthorized usage and damages arising from it.

Information obtained is kept in a secure environment which prohibits unauthorized access.

Third Party Links
dtstransfer.com does not accept any liability regarding the confidentiality principles of other third-party websites that can be accessed through the links on its website. Therefore, we recommend you review the confidentiality approach of such websites you link to prior to submitting any information.

This agreement has been updated on 10/04/2019 15:00:00
⨀ Transfer service and its affiliates will not be responsible for delays caused by weather, road, or traffic conditions; mechanical failure; or any other conditions beyond our control. Any expenses arising as a result of delayed departure or arrival times, including missed flights or travel connections, are the sole responsibility of the passenger.

⨀ Prepaid reservations canceled more than 24 hours prior to the scheduled pick-up time will be refunded. No refunds will be issued for cancellations made less than 24 hours prior to pick-up time. Reservations not prepaid will be charged the total fare for cancellations less than 2 hours before pick up or flight arrival time.

⨀ The safety of our passengers is our highest priority. In order to maintain a safe and comfortable driving environment, our drivers have the right to deny or de-board any person who, in the drivers judgment, is unruly, disruptive or poses a threat to the safety of the vehicle or anyone on board.

⨀ Passengers are responsible for their personal possessions. We try our best to return items left in our vehicles to their owners, but we assume no liability for lost, stolen, damaged or misplaced items. Any charges incurred in returning a left-behind item to its owner must be paid for by the owner.

⨀ Many bags look alike. Our drivers cannot be responsible for remembering which bags belong to each passenger. Upon reaching your destination, please check to see that you have retrieved all your belongings, and that each bag, briefcase, computer, etc. is, indeed, yours.

⨀ Small items are left in our vehicles most often (cell phones, cameras, small bags and sunglasses, in particular).

This agreement has been updated on 26/01/2016 15:00:00
Tickets issued by the mobile or website or sales offices online can vary depending on the airline companies' contracts, such as cancellations, returns and changes. You can take action at least 2 hours before your flight time on issues such as cancellation and refund.

The tickets sold by our website have three different classes. You can buy tickets in three different categories: Promotion, Economy and Business Class. You can make a request to our call center by sending the cancellation and refund of the tickets you receive to Economy and Business Class. This is not the case for promotional tickets. Promotional tickets are tickets that cannot be canceled, returned or modified after purchase.

Promotional tickets are tickets issued by the airline companies for a limited number of seats. Promotional tickets are usually priced one month in advance and are preferable.

For special reasons, you may have to cancel / return. However, in some cases, you can make a return deduction or a penalty transaction based on the contract you made while buying online tickets. In such cases, you may need to create a request to contact the airline company you are traveling to in order not to be a victim. If you are processing in accordance with the cancellation and return conditions, only the service charge is deducted. In addition, if there is less than 12 hours, the penalty may be deducted.

This agreement has been updated on 08/04/2019 15:00:00
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