Frequently Asked Questions
We have listened to your feedback and used their knowledge to put together a list of answers to your most frequently asked questions. Please use the below list to find an answer to your question. If you can not find the answer to your question, please contact us.
We provide airport transfers 24 hours a day, 7 days a week and 365 days a year - including holidays.
Generally we recommend a pick up time of 2.5 hours before your scheduled departure flight time for NON EU flights and 2 hours for EU flights. However, you are the one who will decide the pick up time
Our driver will be holding a very clear card (a banner) with our company logo and the lead passenger name printed on it.
If you require a baby chair, then just make a note when you make your booking. If you are travelling with disabled passengers or need extra space for a pushchair then again, please make a note when making your booking.
Your driver will be informed and collect you at the new time at no extra charge.
Please make sure you include: Total number of passengers - please make sure you include infants and children in the total number of passengers in your party Overseas accommodation address - in any resort there may be more than one building with the same name, so please include the full address to avoid confusion Flight details - if you've booked a private vehicle our partners will monitor your flight where possible, your flight number ensures you are picked up and dropped off at the
Yes you will b, all our services are door-to-door - the driver will take you directly to the address you give when you make your booking.
Not on a private transfers, so the price you pay reserves the vehicle exclusively for your group. There will be on a shared shuttle service if this is the service you have asked for.
Your luggage entitlement is defined by the size of vehicle you book. For example, a 4 seater taxi has space for 4 bags or small suitcases, and small hand luggage items to be carried in the cabin. An 8 seater minivan has double the luggage capacity. If you are in any doubt if your luggage will fit in the vehicle, please upgrade to a larger one to ensure you have a comfortable journey.
YES, we provide car seat for ages 0-5 Please specify how many child and/or baby seats you require within the online booking process. Child / baby seats will be provided if booked whenever possible,
Yes we do! Please let us know when you are booking.
Yes, please select one way at the top left of the search box also you can contact us if you wish to book your return at any time of your holiday.
If you wish to book a different pick up address to your drop off address you will have to make two separate one way bookings. Or you could contact us at any time and give us the new information.
Although you may book your transfer(s) online up to 24 hours before your travel date, we recommend that you book as early as possible. Please call our Customer Service team if you need a transfer within 24 hours - we will usually be able to take your booking.
After paying for your booking you will receive a confirmation email explaining where to meet your driver, along with other useful information including our 24/7 Assistance Helpline numbers. In the case of most airport pickups, your driver will be waiting for you at the arrivals gate with a sign showing your name
If you have any trouble locating your driver, just call our 24/7 Assistance Helpline numbers And someone will help with this matter straight away.
We will do everything we can to repatriate your lost luggage to you, either to your place of residence, or to your home address. Please note that any fees incurred will have to be paid before the luggage is sent back to you by courier
Our 'Terms and Conditions', which are available to view on the website, outline our complaints procedure. Any complaint must be registered in writing and be received by dtstransfer.com within 28 days of your return journey. Complaints received after this time period will not be accepted. Complaints arising from failure to follow our Terms and Conditions, such as not travelling with your booking voucher, failing to confirm transfer by phone and providing incorrect information,
You may cancel your booking at any time in writing by emailing firstname.lastname@example.org Cancellation charges may apply. Supplier cancellation policy can be found in the 'Terms and Conditions' section of our website.
Feel free to contact us. Our consultants are available 24/7 to assist you.