We have listened to your feedback and used their knowledge to put together a list of answers to your most frequently asked questions. Please use the below list to find an answer to your question. If you can not find the answer to your question, please contact us.
You may cancel your booking at any time in writing by emailing firstname.lastname@example.org Cancellation charges may apply. Supplier cancellation policy can be found in the 'Terms and Conditions' section of our website.
Our 'Terms and Conditions', which are available to view on the website, outline our complaints procedure. Any complaint must be registered in writing and be received by dtstransfer.com within 28 days of your return journey. Complaints received after this time period will not be accepted. Complaints arising from failure to follow our Terms and Conditions, such as not travelling with your booking voucher, failing to confirm transfer by phone and providing incorrect information,
We will do everything we can to repatriate your lost luggage to you, either to your place of residence, or to your home address. Please note that any fees incurred will have to be paid before the luggage is sent back to you by courier
After paying for your booking you will receive a confirmation email explaining where to meet your driver, along with other useful information including our 24/7 Assistance Helpline numbers. In the case of most airport pickups, your driver will be waiting for you at the arrivals gate with a sign showing your name
Although you may book your transfer(s) online up to 24 hours before your travel date, we recommend that you book as early as possible. Please call our Customer Service team if you need a transfer within 24 hours - we will usually be able to take your booking.
Your luggage entitlement is defined by the size of vehicle you book. For example, a 4 seater taxi has space for 4 bags or small suitcases, and small hand luggage items to be carried in the cabin. An 8 seater minivan has double the luggage capacity. If you are in any doubt if your luggage will fit in the vehicle, please upgrade to a larger one to ensure you have a comfortable journey.
Please make sure you include: Total number of passengers - please make sure you include infants and children in the total number of passengers in your party Overseas accommodation address - in any resort there may be more than one building with the same name, so please include the full address to avoid confusion Flight details - if you've booked a private vehicle our partners will monitor your flight where possible, your flight number ensures you are picked up and dropped off at the
If you require a baby chair, then just make a note when you make your booking. If you are travelling with disabled passengers or need extra space for a pushchair then again, please make a note when making your booking.